Responsible Gaming at 7f7
At 7f7, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and support resources we provide to keep every player on our Bangladesh platform safe, in control, and playing responsibly.
1. Our Commitment to Responsible Gaming
7f 7 takes responsible gaming seriously. As a platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna — we recognise that our players come from diverse backgrounds and financial circumstances. We are committed to providing a safe, fair, and transparent gambling environment where every player can enjoy our games with confidence and within their personal limits.
Responsible gaming at 7f7 is not a checkbox — it is a core part of how we operate. We invest in player education, provide practical self-management tools, train our support team to recognise signs of problem gambling, and maintain a strict zero-tolerance policy on underage access. We believe that the long-term trust of our Bangladesh player community depends entirely on whether players feel safe and in control on our platform.
We encourage all players to treat gambling as a form of leisure entertainment — similar to watching cricket or going to the cinema. Set a budget before you start, stick to it, and never chase losses. If at any point gambling stops feeling fun and starts feeling like a compulsion, please use the tools on this page or contact our support team immediately.
2. Age Restriction — 18+ Only
7f7 operates an absolute minimum age policy: no person under the age of 18 may register an account, deposit funds, or participate in any game or betting market on the 7f7 platform. This policy is non-negotiable and is enforced at every stage of the player journey.
2.1 Age Verification at Registration
During account registration, all players are required to declare that they are aged 18 or above. 7f7 reserves the right to request identity verification documents — including a National Identity Card (NID), passport, or birth certificate — at any point to confirm a player's age. Any account found to belong to a player under 18 will be suspended immediately and all funds held in that account will be forfeited in accordance with our Terms and Conditions.
2.2 KYC Age Checks
As part of our Know Your Customer (KYC) process, 7f7 conducts age verification checks before processing the first withdrawal on any account. Players who have not completed age verification may have their withdrawal requests placed on hold until documentation is submitted and reviewed. This process typically completes within 24 to 48 hours following document submission.
2.3 Reporting Underage Access
If you have reason to believe that a minor has accessed or is attempting to access the 7f7 platform, please contact our support team immediately via live chat or at [email protected]. We treat all such reports with the highest priority and will investigate thoroughly.
3. Player Safety Tools
7f7 provides a suite of player-facing tools designed to help you maintain control over your gambling activity. These tools can be accessed at any time through your account settings or by contacting our support team via live chat. All tool activations take effect immediately unless otherwise stated.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once your limit is reached, no further deposits will be accepted until the limit period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions.
Session Time Limits
Set a maximum duration for each gambling session. When your session time limit is reached, you will receive an on-screen notification and be automatically logged out. This tool helps prevent extended gambling sessions that can lead to fatigue-driven decision-making and overspending.
Time-Out (Short Break)
If you feel you need a short break from gambling, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account will be suspended for the selected period — you will not be able to log in, deposit, or place bets. Time-outs cannot be reversed before they expire.
Loss Limits
Set a ceiling on how much you are willing to lose per day, week, or month. When your loss limit is reached, your account will be temporarily suspended for the remainder of that period. This tool is particularly useful if you find yourself chasing losses — a common warning sign of problem gambling.
Reality Checks
Enable periodic pop-up notifications (every 30, 60, or 90 minutes) that remind you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful way to stay aware of your gambling activity in real time.
Account Activity History
Review your full deposit, withdrawal, and betting history at any time from your account dashboard. Monitoring your activity helps you stay informed about your spending patterns and identify any trends that may suggest your gambling is becoming less controlled.
To activate any of the above tools, log in to your 7f7 account and navigate to the Responsible Gaming section in your account settings, or contact our 24/7 live chat support team who can apply any limit or restriction on your behalf.
4. Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on the 7f7 platform. If you feel that your gambling has become problematic and you need a longer, more definitive break, self-exclusion allows you to block access to your account for an extended period.
4.1 How to Request Self-Exclusion
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01Contact our Support Team Reach out to the 7f7 support team via the 24/7 live chat on the platform, or send an email to [email protected] with the subject line "Self-Exclusion Request".
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02Choose Your Exclusion Period Select a minimum exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. We recommend choosing a period that genuinely reflects the break you need — you can always extend later.
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03Account Suspension Your account will be suspended within 24 hours of your confirmed request. Any promotional communications from 7f7 will also be stopped. You will receive written confirmation of your exclusion by email.
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04Cooling-Off Before Reinstatement When your exclusion period ends, a mandatory 7-day cooling-off period applies before your account can be reactivated. Reinstatement requires you to contact support and confirm your decision — accounts are never auto-reactivated.
4.2 During Self-Exclusion
While self-excluded, you will not be able to access your 7f7 account, make deposits, place bets, or claim bonuses. If you attempt to register a new account during your exclusion period, 7f7 will close the new account upon detection. Any winnings accrued on an account used in breach of a self-exclusion agreement will be forfeited.
4.3 Funds During Exclusion
Any remaining balance in your 7f7 account at the time of self-exclusion will be held securely. You may request withdrawal of your balance at any time during the exclusion period by contacting our support team. Withdrawal requests during self-exclusion are processed through standard verification procedures and paid via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
5. Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following warning signs are commonly associated with gambling behaviour that has moved beyond recreational entertainment and into harmful territory. If you recognise several of these signs in yourself, we strongly encourage you to use our self-exclusion tools or seek external support.
- Spending more money on gambling than you can comfortably afford to lose.
- Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
- Gambling for longer periods than you originally intended, or finding it difficult to stop once you start.
- Borrowing money, selling possessions, or neglecting bills and financial obligations in order to fund gambling.
- Feeling irritable, restless, or anxious when not gambling, or when attempting to reduce your gambling activity.
- Lying to family members, friends, or employers about the amount of time or money spent gambling.
- Neglecting work, studies, family responsibilities, or personal health because of gambling.
- Using gambling as a way to cope with stress, depression, anxiety, or other emotional difficulties.
- Repeatedly making unsuccessful attempts to cut down or stop gambling.
- Continuing to gamble despite knowing it is causing problems in your personal or financial life.
If you recognise three or more of the above signs in your own behaviour, this is a strong indication that your gambling may have become a problem. You are not alone — problem gambling is a recognised condition and effective support is available. Please read the next section for information on how to get help.
6. Getting Help
Acknowledging that gambling has become a problem is a courageous and important step. 7f7 is here to support you, and there are several ways to access help — both through our platform and through external resources.
6.1 Contact 7f7 Support
Our dedicated support team is available 24 hours a day, 7 days a week, including during Eid, Victory Day (December 16), and all Bangladeshi public holidays. You can reach us via:
- Live Chat: Available directly on the 7f7 platform — the fastest way to speak to a support agent who can activate any responsible gaming tool on your behalf immediately.
- Email: [email protected] — please use the subject line "Responsible Gaming Support" so that your message is prioritised and routed to our specialist team.
- Phone: +880 1700 000000 (displayed as plain text — not a clickable link). Available during Bangladesh Standard Time (BST, UTC+6) business hours.
6.2 Talk to Someone You Trust
If you are not yet ready to contact our support team, consider speaking to a trusted family member or friend about your gambling. In Bangladesh, social support networks — including family, community, and religious guidance — can be a valuable first step toward addressing problem gambling. You do not need to face this alone.
6.3 Taking Immediate Action
If you need to take immediate action to stop gambling right now, do not wait. Contact our live chat support and request a time-out or self-exclusion — these take effect within hours. You can also take practical steps such as removing the 7f7 website from your browser bookmarks, changing your account password to something you will not remember, and deleting any saved payment credentials from your mobile device.
6.4 Financial Counselling
If gambling-related debt has become a concern, we encourage you to speak with a qualified financial counsellor. Many banks and financial institutions in Bangladesh — including BRAC Bank, Dutch-Bangla Bank, and City Bank — offer financial planning and debt counselling services. Addressing financial difficulties early reduces stress and helps you regain stability faster.
7. Parental Controls
If you share a device or computer with family members — including children or teenagers — it is important to take steps to prevent underage access to the 7f7 platform and other online gambling websites. 7f7 strongly recommends the following measures for households in Bangladesh where minors are present.
7.1 Device-Level Controls
Most modern smartphones and tablets — including Android devices popular in Bangladesh — include built-in parental control features. These allow you to block specific websites, set screen time limits, and restrict access to certain apps and browsers. We recommend configuring these controls on any shared device and keeping your 7f7 login credentials strictly private.
7.2 Browser-Level Filtering
Many internet browsers support extension-based content filtering tools that can block access to gambling websites. If you are concerned about a household member accessing gambling content, consider installing a reputable browser-based parental control extension and adding gambling-related sites to the blocked list.
7.3 Never Share Your Account
Your 7f7 account is strictly personal. Never share your username, password, or bKash/Nagad mobile number linked to your account with any other person, including family members. Sharing account credentials with a minor is a breach of our Terms and Conditions and may result in permanent account suspension.
7.4 Reporting Concerns
If you are a parent or guardian and believe that a person under 18 in your household has accessed or attempted to access the 7f7 platform, please contact us immediately at [email protected] or via live chat. We will investigate and take appropriate action, including account closure and reversal of any transactions, without delay.
Play Smart. Play Safe. Play 7f7.
Ready to return to the platform with a clear head and a set budget? Explore our games responsibly — 18+ players only. Deposits via bKash and Nagad in seconds.